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WESTSIDE TRAILS SUBDIVISION HOA
Homeowner Communication Policy and Guidelines
Official Board Policy & Reminder for Homeowners
Purpose: To ensure clear communication with homeowners, timely response and protection of board members' personal and family time
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Contacting the board
- Concise message; state the concern
- Mark "URGENT" for urgent issues
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Response time
- Replies within 3-5 business days
- Urgent matters are prioritized
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Communication Hours
- Emails after 6:00pm or weekends will be read or addressed per our response time above unless it is an urgent matter
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Prohibited Use
- No commercial solicitations or personal business
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Documents & FAQs
- Document concerns in writing
- Check HOA website for FAQ
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